Lessons and Fees
- All lessons must be prepaid at the time of booking and settled no later than 7 days before the scheduled lesson
- Lessons will conclude a few minutes before the scheduled end time to allow student changeover
- The first lesson includes a comprehensive voice assessment, encompassing scales and a student-selected song. Students must arrive prepared with their chosen song in mind. Music and lyrics will be provided during the session
- Lessons purchased as part of a block, through gift certificates, or subsequent to the initial 1-hour session will have a duration of 45 minutes each
- Each vocal instructor associated with Bromley Vocal School acts as an independent contractor. They conduct private lessons under their own name and take complete accountability for the delivery of their services
- With the exception of the initial online booking made through our website, all payments and bookings are managed directly with the individual teacher. All payments go directly to the teacher.
- In the event of a teacher’s absence, break from teaching, or resignation, lessons will be conducted by a cover teacher or a newly appointed teacher. If the substitute teacher charges a slightly higher fee, the student will be guaranteed any paid lesson or remaining from block at the same rate paid for. However, if the substitute teacher’s fee is lower than the fee paid by the student to the previous teacher, no difference will be refunded to the student.
Cancellation, Reschedules, etc.
- Regardless of circumstances, the full rate will be charged for all lessons cancelled within less than 24 hours of the scheduled time
- Notification of cancellation or reschedule can be made by phone (including voicemail), email or text
- Lesson fees are not refundable
- In the rare case where a refund will be considered necessary, at the discretion of the teacher, any handling, Stripe or processing fees of any type won’t be refunded.
- Students should not attend the lessons if they are ill. If it is believed that a student is going to be ill for the lesson then it needs to be cancelled as soon as possible. If a student turns up ill, the teacher reserves the right to discontinue the lesson and that lesson will be forfeited
- If a student arrives late, their lesson will still end at the scheduled time. If the teacher is running late, the student will still be given their full-allotted time
- Students who are ill (cold, flue like symptoms etc) MUST NOT ATTEND THEIR LESSON IN PERSON and can ask for an online lesson instead. If the student turns up ill, showing any of the symptoms above, the teacher has the right to discontinue the lesson and that lesson will be forfeited
- As good practice and the interest of the student, if teachers are ill, they reserve the right to cancel or reschedule the lesson even on a last minute. In this event the teacher will offer a suitable alternative to catch up for the lesson
- Lessons can, in exceptional circumstances and at the discretion of the teacher, be moved from in person at the studio to online via Skype, Zoom or other softwares. The teacher will try to give as much notice as possible in order for the student to make arrangements for it. By booking a lesson with BVS you agree to have your lessons either way.
- In the event of a teacher absence, the lessons may be performed by a cover teacher. By booking a lesson with BVS you agree to have your lesson with the appointed cover teacher.
- Fees paid for masterclasses, workshops, group classes, performance party and showcase tickets are non-refundable. Once purchased, these items cannot be returned or refunded, regardless of attendance or participation.
Prices and Payments
- Lessons paid for are valid 3 months from date of purchase
- Block of lessons and Gift Tokens are valid for three months from date of purchase and lessons bought as part of them cannot be used after the package expiry date
- Each block of lessons must be paid and booked in full at the time of the first lesson otherwise the individual non-discounted lesson rates will apply
- Block bookings need to be made on a regular slot basis (i.e. the same time on a particular day)
- Payments may be made by card, bank transfer or cash in advance of the lesson. Please check with each individual teacher for available options
- Gift vouchers are sold for a specific teacher or teacher level. BVS will make every effort to ensure that the lesson is conducted by the chosen teacher or a teacher of the chosen level. However, in the event that the designated teacher or the teacher of your chosen level is unavailable or absent, or if scheduling conflicts arise, the lesson will be fulfilled by a different teacher. Please note that the replacement teacher may be of a higher or lower level, depending on availability. In the event that a lower level teacher performs the lesson, in accordance with our refund policy, no refund or credit voucher will be issued for the price difference
Privacy Policy, Copyright & Data Protection
- Any personal information you supply will only be used by Bromley Vocal School for administrative purposes within the terms of the Data Protection Act 1998 & EU GDPRS (General Data Protection Regulation). Personal information will be accessible only to BVS teachers and will not be shared with any third parties
- Students and their parents are not allowed to film during the lesson unless otherwise instructed by the teacher
- Students can, at the discretion of the teacher, audio record the lesson for their practice purpose
- From time to time Bromley Vocal School may take photos and filming during classes, performances, showcases and workshops, for publicity purposes. If you have any questions or to opt-out please email info@bromleyvocalschool.com
- By booking you give BVS teachers permission to send you emails and/or messages for confirmation, lesson reminders and newsletter.
BY BOOKING A LESSON WITH BROMLEY VOCAL SCHOOL YOU AGREE TO THE ABOVE TERMS AND CONDITIONS